Carpet and rug cleaning in DubaiPicked up free, return day agreed before we start

Which rugs our Dubai team cleans

Anything loose that rolls, from a bedside runner to the big piece in the majlis. Open an item for its rate, the care it gets and a tip for collection day.

Rugs for every room · Lounge rug

The rug in front of the sofa

Machine-made lounge rugs go at AED 25 for each square metre. They take the heaviest wear in a flat, so the strip from the door to the sofa often looks grey next to the corners.

Slide the coffee table off it the evening before. Leg marks often rise once we brush the pile, though a dent pressed in for years can stay faintly.

• AED 25 each m²
• Table off the night before
• Pile lifted by brush

Rugs for every room · Kids' room rug

Bedroom and nursery rugs

Outdoor footwear rarely reaches a bedroom, yet the rug still catches hair, dust and the odd spilt drink. With the AC sealed in for months, that dust has nowhere to go but back into the air.

Most are machine-made and priced at the standard square-metre rate. A rubber or latex back that has turned crumbly can break apart in washing, so send us a picture of the underside first.

• Standard square-metre rate
• Dust drawn out
• Photo of a crumbly back

Rugs for every room · Shaggy rug

Long-pile and shaggy rugs

Deep shag hides sand better than any other rug, so it often reaches us heavier than it looks. It's charged by area like any machine-made piece.

Give it a good shake outdoors before collection and you'll see how much falls out. We loosen the long strands again once it's dry so they don't stay matted.

• Billed on its area
• Shake it outdoors first
• Strands loosened after

Rugs for every room · Terrace rug

Villa terrace and garden rugs

A polypropylene rug out on a villa terrace bakes in the sun and gathers sand and leaves. It is a tough fibre and copes with a thorough wash at the standard rate.

Hose off the loose dirt and let it dry fully in the shade before you roll it, so it isn't sitting damp inside the van.

• Standard rate
• Hosed and dried first
• Tough synthetic fibre

Hand-knotted and heirloom · Persian carpet

Persian carpets

A hand-knotted Persian is charged at the oriental rate of AED 45 a square metre. Rich reds and indigo can bleed into a pale ground, so a dye test comes before any washing.

Older pieces with thin patches, loose fringes or old repairs need a word at booking, with a picture. We'd much rather know before the driver lifts it.

• AED 45 a square metre
• Bleed test first
• Mention thin patches

Hand-knotted and heirloom · Kilim

Kilims and flatweaves

Kilims have no pile at all, only tightly woven wool, so sand lies on the surface and in the weave instead of sinking down. A quick shake outside gets the worst of it off.

Their colours can move easily in water, so we test a corner for fastness first. Send a photo and we'll tell you which square-metre rate applies before it's booked.

• Rate confirmed from a photo
• Surface sand shaken off
• Corner tested for colour

Hand-knotted and heirloom · Silk or art silk

Silk rugs, and ones that might be viscose

Real silk loses its shine with the wrong treatment. Viscose, sometimes sold as art silk, can go limp and fuzzy when soaked, so tell us if you suspect your rug is one.

There's no set silk rate on our list. Send a photo, the size and where it was bought, and you'll have a price, or a straight answer on whether we can take it, before anything is booked.

• Silk priced from a photo
• Say if it may be viscose
• Agreed before collection

Hand-knotted and heirloom · Sadu weave

Al Sadu and Bedouin weaves

Al Sadu is the geometric Bedouin weave of sheep wool with goat and camel hair, coloured with plant dyes such as henna or saffron. It has had UNESCO protection in the UAE since 2011.

Plant dyes can be unpredictable in water. A Sadu floor piece gets a colour test and a photo conversation with you before it is collected, and the rate is agreed in that chat.

• Wool, goat and camel hair
• Plant dyes tested
• Photo before pickup

Mats for prayer · Everyday prayer mat

Cleaning a prayer mat

Each prayer mat is AED 15. With daily use, the place where forehead and palms rest gathers skin oil and loses its softness.

Roll it loosely or fold it along the crease it already has. Squashing it into a carrier bag flattens the nap further.

• One flat AED 15
• Loose roll or old crease
• Nap brushed soft

Mats for prayer · Travel mat

Thin travel and children's mats

Slim folding mats kept in the car or an office drawer pick up dust quickly in the heat. They cost the same AED 15 as a full-size one.

Children's smaller mats count separately. Write the number on the booking so every one is accounted for when they come home.

• Same price each
• Count them at booking
• Each one accounted for

Big pieces and runners · Majlis floor carpet

The majlis floor

In a majlis the cushions run along the walls, and the carpet in the middle takes coffee, dates and visitors' feet. That loose carpet is measured and charged per square metre, at the standard or oriental rate depending on how it was made.

Carpet this size is a two-person lift. Move the low tables and floor cushions off it before your slot, and the driver collects it rolled from your door.

• Per square metre
• Cushions and tables off
• Collected rolled

Big pieces and runners · Corridor runner

Long runners and hall strips

The runner inside the front door catches sand off every pair of feet, so it's usually the grittiest thing in a villa. It's priced by area.

Before the driver comes, roll it round a cardboard tube or a broom handle if you have one. Doubling a three-metre strip over leaves a ridge in the backing that may never relax.

• Measured, then priced
• Sandiest rug in the house
• Rolled round a tube

Big pieces and runners · Carpet remnant

Carpet remnants used as rugs

A spare length of carpet lying loose on the floor is fine to send, bound edges or not, priced per square metre.

Cut edges with no binding may fray a little in washing. Flag them on WhatsApp and we'll look before agreeing.

• Loose remnants only
• Per square metre
• Cut edges flagged

Sand, pets and spills · Storm sand

After a sandstorm

When a storm has left a film on every shelf, the rug took the heaviest share. Roll it back on itself and look at the tiles where it lay: a tan outline of sand is common.

Run the vacuum over the back as well as the face before collection. Our clean reaches the base of the pile, which no upright at home can.

• Sand outline on the tiles
• Vacuum the back too
• Roots of the pile cleaned

Sand, pets and spills · Pet accident

Cats, dogs and accidents

Urine soaks through to the backing, and in humid months the smell can return each time the rug gets damp. Blot fresh accidents with paper towel and skip ammonia cleaners, which can smell like urine to the pet.

Tell us where the marks are and how old. Ones that reached the backing may leave a trace, and we'll say so honestly once we've looked.

• Blot with paper towel
• No ammonia sprays
• Old marks may linger

Sand, pets and spills · Coffee and dates

Gahwa, karak and date syrup

Arabic coffee leaves a pale brown ring; karak adds milk and sugar, which turns tacky. Date syrup is stickier still. Lift what you can with a spoon and press a damp cloth onto it without scrubbing.

Stain removal is part of the clean, so mark the spots in your booking message. Spills caught early come out better than ones walked in for a season.

• Spoon, then press
• Spots in the message
• Early marks lift best

Sand, pets and spills · Henna and oud

Henna, oud and make-up

Henna paste dropped on a rug can stain orange within minutes, and oud oil seeps in and darkens the fibres. Scoop fresh henna up at once and never rub oil.

Both are stubborn. We treat them in the clean, but henna may not lift completely, and we'll tell you what to expect once we've seen it.

• Scoop henna up fast
• Don't rub oil
• Honest view after a look